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What Financial Services firms can learn from Big-Tech customer experience

The move of Big Tech companies into the financial services sector brings both risk and benefits to consumers and banks alike. Technology firms such as Alibaba, Amazon, Facebook, Google and Apple have grown rapidly over the last two decades.

Three simple steps to modernise your legacy systems

The advent of technologies such as artificial intelligence (AI), machine learning and the internet of things (IoT) have transformed the way in which the world operates.

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Madhur Jain, SVP, SunTec speaks at Xelerate Digital Core launch on Simplifying Banks’ Transformation Journey

At SunTec (www.suntecgroup.com), we work closely with enterprises across Financial Services, Digital Communication Services (DCS), & Travel in creating differentiated customer experience and to realize value for their stakeholders within the marketspace.

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Digital Core: Enable end-to-end Agile Banking

Now that the fourth industrial revolution is afoot, digitalisation is business as usual for all organisations, including banks. To keep up with changing customer needs and behaviour, digital transformation projects are not only necessary, they are the first step in the journey of customer satisfaction. With regulations like open banking attempting to give the customers what they want, banks need to step beyond just digitalising their core systems…

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VAT – Preparing for the Future – A success playbook

Indirect Taxes are a major source of additional revenue for the exchequer. In some of the major economies Indirect Tax contribution to GDP can be as high as 10.5%, which gives a phenomenal boost to the country’s expenditure budgets. Here’s a look at current state of affairs in GCC countries with respect to…

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Customer-Centricity: Delivering innovative solutions centered on customer journeys

Innovative solutions centered on customer journeys the changing customer landscape challenges banks to refine their offerings around each customer with a high level of granularity, whilst transforming customer experience. But information silo…

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SunTec SunTec @SunTecGroup The act of banking is said to have originated in the Mesopotamian Civilization in the region of Sumeria! Read the 2… https://t.co/cb2DClpODP 2 days ago
SunTec SunTec @SunTecGroup Explore how Xelerate can enhance customer loyalty and retention in the age of rapidly changing customer preferences… https://t.co/jxNCqZIHYe 4 days ago
SunTec SunTec @SunTecGroup What Financial Services Firms Can Learn from Big Tech Customer Experience? Read the article by Madhur Jain on how f… https://t.co/lfDEURkBNA 1 week ago
SunTec SunTec @SunTecGroup Platformification brings different variants of ecosystems into existence, which fosters co-innovation & present cur… https://t.co/ThqSXE7eF2 1 week ago
SunTec SunTec @SunTecGroup Today,the banking industry is a global behemoth comprising of global banks,digital #banks,#fintechs & companies tha… https://t.co/yHyt7MNdfx 2 weeks ago
SunTec SunTec @SunTecGroup Today's banking customers want frictionless products that are uniquely tailored to them & their specific needs. Rea… https://t.co/OFeFToxRZX 2 weeks ago
SunTec SunTec @SunTecGroup Why Incorporating a digital middle layer allows orchestration across the bank and eliminates any disconnect to the… https://t.co/C579XwDQb4 2 weeks ago
SunTec SunTec @SunTecGroup Why is keeping Customer Experience at the center of your Digital Transformation Journey critical? Listen to Amit Du… https://t.co/Qie58n8v0C 3 weeks ago
SunTec SunTec @SunTecGroup Personalised pricing is inherently customer-centric and caters to the needs of the customer at that moment. Explore… https://t.co/FtlJeARKr9 3 weeks ago
SunTec SunTec @SunTecGroup “2020 will be a defining year for the world of banking.” Read the Banking trends article by our CEO Nanda Kumar to… https://t.co/hdxjaPvWZ4 3 weeks ago
SunTec SunTec @SunTecGroup To become truly goal-driven, #banks have to make sure that customer obsession is part of everyone’s job. Banks have… https://t.co/0U34HtmNDP 4 weeks ago
SunTec SunTec @SunTecGroup Over 40% of banks & financial institutions lack the ability to provide truly digitalized offerings that customers o… https://t.co/D9ZmigWzp4 4 weeks ago