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What Financial Services firms can learn from Big-Tech customer experience

The move of Big Tech companies into the financial services sector brings both risk and benefits to consumers and banks alike. Technology firms such as Alibaba, Amazon, Facebook, Google and Apple have grown rapidly over the last two decades.

Three simple steps to modernise your legacy systems

The advent of technologies such as artificial intelligence (AI), machine learning and the internet of things (IoT) have transformed the way in which the world operates.

Videos

Nanda Kumar, CEO, SunTec, speaks at SunTec’s Xelerate Digital Core launch on Digital Transformation: Top of the priority list for CEOs today

At SunTec (www.suntecgroup.com), we work closely with enterprises across Financial Services, Digital Communication Services (DCS), & Travel in creating differentiated customer experience and to realize value for their stakeholders within the marketspace.

Whitepapers

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Legacy Transformation by Modernizing your Core System

Nearly 75% of core banking transformation projects fail, leaving only 25% of successful implementations – of which many come at a significant cost or time overrun. Modernizing core IT systems is a complicated transformation process that demands huge investments, money and resources.

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Digital Core: Enable end-to-end Agile Banking

Now that the fourth industrial revolution is afoot, digitalisation is business as usual for all organisations, including banks. To keep up with changing customer needs and behaviour, digital transformation projects are not only necessary, they are the first step in the journey of customer satisfaction.

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Customer-Centricity: Delivering innovative solutions centered on customer journeys

Innovative solutions centered on customer journeys the changing customer landscape challenges banks to refine their offerings around each customer with a high level of granularity, whilst transforming customer experience. But information silo…

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SunTec SunTec @SunTecGroup Join us on 15 July as experts from @simonkucher & SunTec Business Solutions share insights about COVID-19's impact… https://t.co/vyR33IYLox 14 hours ago
SunTec SunTec @SunTecGroup Join Wei Ke,David chung,Rick Spear from @simonkucher and Madhur Jain from SunTec Business Solutions to gain insigh… https://t.co/m47Y3OvtGc 5 days ago
SunTec SunTec @SunTecGroup Over 40% of #banks and financial institutions still lack the ability to provide contextual services or truly digiti… https://t.co/dzxga4ZFNQ 1 week ago
SunTec SunTec @SunTecGroup How can #banks tackle the sharp decline in branch traffic and enhance customer experience? Join us for our Webinar… https://t.co/7GwEaLx19u 2 weeks ago
SunTec SunTec @SunTecGroup Explore how Xelerate can enhance customer loyalty and retention in the age of rapidly changing customer preferences… https://t.co/JO0bLmE7re 2 weeks ago
SunTec SunTec @SunTecGroup How do the Traditional banks escape from Diminishing Customer Loyalty in today's times? The solution lies in creati… https://t.co/zpax42X6bh 2 weeks ago
SunTec SunTec @SunTecGroup Creating contextual offers for your customers based on real-time analytics is what drives #customerexperience. Expl… https://t.co/lRoy0fyGZw 3 weeks ago
SunTec SunTec @SunTecGroup We are live with our first Webinar "Reinforcing trust and enhancing fairness with transparency and personalised eng… https://t.co/L7oNWUKs35 3 weeks ago
SunTec SunTec @SunTecGroup Have you registered yet ? Join Debashis Kar, @HSBC & Dr. Thomas L. Hager, @IBM to know how leading #banks and fina… https://t.co/1YD6Jkf10h 3 weeks ago
SunTec SunTec @SunTecGroup "Every business needs to transform itself into a digitally consumable service-for #banks,that means BaaS.Banks shou… https://t.co/HsJP0jyUYP 3 weeks ago
SunTec SunTec @SunTecGroup Don’t miss out as we discuss the future of customer engagement with speakers from @HSBC & @IBM as the current model… https://t.co/oAfO3JbC3r 4 weeks ago
SunTec SunTec @SunTecGroup Platformification brings different variants of ecosystems into existence, which will foster co-innovation & present… https://t.co/IUf9ua6PNT 4 weeks ago