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What Financial Services firms can learn from Big-Tech customer experience

The move of Big Tech companies into the financial services sector brings both risk and benefits to consumers and banks alike. Technology firms such as Alibaba, Amazon, Facebook, Google and Apple have grown rapidly over the last two decades.

Three simple steps to modernise your legacy systems

The advent of technologies such as artificial intelligence (AI), machine learning and the internet of things (IoT) have transformed the way in which the world operates.

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Nanda Kumar, CEO, SunTec, speaks at SunTec’s Xelerate Digital Core launch on Digital Transformation: Top of the priority list for CEOs today

At SunTec (www.suntecgroup.com), we work closely with enterprises across Financial Services, Digital Communication Services (DCS), & Travel in creating differentiated customer experience and to realize value for their stakeholders within the marketspace.

Whitepapers

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Legacy Transformation by Modernizing your Core System

Nearly 75% of core banking transformation projects fail, leaving only 25% of successful implementations – of which many come at a significant cost or time overrun. Modernizing core IT systems is a complicated transformation process that demands huge investments, money and resources.

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Digital Core: Enable end-to-end Agile Banking

Now that the fourth industrial revolution is afoot, digitalisation is business as usual for all organisations, including banks. To keep up with changing customer needs and behaviour, digital transformation projects are not only necessary, they are the first step in the journey of customer satisfaction.

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Customer-Centricity: Delivering innovative solutions centered on customer journeys

Innovative solutions centered on customer journeys the changing customer landscape challenges banks to refine their offerings around each customer with a high level of granularity, whilst transforming customer experience. But information silo…

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SunTec SunTec @SunTecGroup In this new normal, how do organisations remain relevant to their customers ? SunTec is bringing together industry… https://t.co/0Mqjl9OYqF 20 hours ago
SunTec SunTec @SunTecGroup SunTec Xelerate is now cloud native on @awscloud allowing our customers to leverage the micro-services & API led so… https://t.co/MsttiiGxA7 2 days ago
SunTec SunTec @SunTecGroup Learn how SunTec Xelerate, our award-winning platform, can offer a centralized #billing functionality that provides… https://t.co/h3bNbIY87Y 3 days ago
SunTec SunTec @SunTecGroup Plugging revenue leakage is of utmost importance to increase the efficiency of any business. Explore how SunTec ena… https://t.co/414Qkq2orL 4 days ago
SunTec SunTec @SunTecGroup Gathering & analysing customer needs to map customer journeys are essential to understand existing gaps in your… https://t.co/2jnpo65Vb8 1 week ago
SunTec SunTec @SunTecGroup A digital innovation middle layer can help #banks leverage existing legacy systems to gain deeper understanding of… https://t.co/ZbEhQTOEzL 1 week ago
SunTec SunTec @SunTecGroup Learn how SunTec enabled one of the leading German #bank to replace all the disparate legacy systems to provide sup… https://t.co/ooVekyrNPm 2 weeks ago
SunTec SunTec @SunTecGroup The first step towards building the customer experience for the ‘bank of tomorrow,’ starts with customer obsession.… https://t.co/GdNrevZizY 2 weeks ago
SunTec SunTec @SunTecGroup Listen to Nanda Kumar, CEO, SunTec, speak to @financialit_net about the importance of value-driven, contextual enga… https://t.co/HGHM2GKJ9x 2 weeks ago
SunTec SunTec @SunTecGroup Explore how SunTec Xelerate can enhance customer loyalty and retention in the age of rapidly changing and uncertain… https://t.co/o4XcJMo8ZU 2 weeks ago
SunTec SunTec @SunTecGroup Speed & agility are extremely important for #banks to reinforce customer trust. Learn how Maybank achieved a drasti… https://t.co/CgnoMoI69q 3 weeks ago
SunTec SunTec @SunTecGroup People are not segments. They’re individuals. Banks today need to dynamically understand the customer context in re… https://t.co/cjqA5zmmwb 3 weeks ago