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What Financial Services firms can learn from Big-Tech customer experience

The move of Big Tech companies into the financial services sector brings both risk and benefits to consumers and banks alike. Technology firms such as Alibaba, Amazon, Facebook, Google and Apple have grown rapidly over the last two decades.

Three simple steps to modernise your legacy systems

The advent of technologies such as artificial intelligence (AI), machine learning and the internet of things (IoT) have transformed the way in which the world operates.

Videos

Nanda Kumar, CEO, SunTec, speaks at SunTec’s Xelerate Digital Core launch on Digital Transformation: Top of the priority list for CEOs today

At SunTec (www.suntecgroup.com), we work closely with enterprises across Financial Services, Digital Communication Services (DCS), & Travel in creating differentiated customer experience and to realize value for their stakeholders within the marketspace.

Whitepapers

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Legacy Transformation by Modernizing your Core System

Nearly 75% of core banking transformation projects fail, leaving only 25% of successful implementations – of which many come at a significant cost or time overrun. Modernizing core IT systems is a complicated transformation process that demands huge investments, money and resources.

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Digital Core: Enable end-to-end Agile Banking

Now that the fourth industrial revolution is afoot, digitalisation is business as usual for all organisations, including banks. To keep up with changing customer needs and behaviour, digital transformation projects are not only necessary, they are the first step in the journey of customer satisfaction.

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Customer-Centricity: Delivering innovative solutions centered on customer journeys

Innovative solutions centered on customer journeys the changing customer landscape challenges banks to refine their offerings around each customer with a high level of granularity, whilst transforming customer experience. But information silo…

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SunTec SunTec @SunTecGroup The #banking application landscape is complex. Without a thorough governance & progressive approach,… https://t.co/xmW6Iv81mc 8 hours ago
SunTec SunTec @SunTecGroup The customer experience of tomorrow will be all about being 'before time' &' proactive', and how this will be Invis… https://t.co/LT1vvawsqz 1 day ago
SunTec SunTec @SunTecGroup Adapting to the New Normal is the way forward. We conducted our first Virtual Global Employee Connect Meeting, wher… https://t.co/gSofHF0bYt 4 days ago
SunTec SunTec @SunTecGroup Read the 2nd part of our article on "customer experience for the #bank of tomorrow" where we explain the importance… https://t.co/Kw1UFHhBIs 1 week ago
SunTec SunTec @SunTecGroup With COVID-19 continuing to impact countries around the world, it is indeed a defining time for all of us. Suntec h… https://t.co/5TlSsCbHep 2 weeks ago
SunTec SunTec @SunTecGroup What will be the customer experience for the bank of tomorrow? Read Part 1 of our article where we explain the impo… https://t.co/4A6jLxwu2D 2 weeks ago
SunTec SunTec @SunTecGroup Creating contextual offers for your customers based on real-time analytics is what drives #customerexperience. Expl… https://t.co/ygbzZijSCW 2 weeks ago
SunTec SunTec @SunTecGroup “Adopting open banking is not a straightforward process for many banks in the APAC region as they still run on lega… https://t.co/p2hv242yt9 3 weeks ago
SunTec SunTec @SunTecGroup Read the final part of the blog on History of #Banking where we discuss the factors that made banking the behemoth… https://t.co/BiQKICb4y7 3 weeks ago
SunTec SunTec @SunTecGroup Listen to @SudheerPadiyar, SVP & Head - EMEA, SunTec speak to @Finextra about corporate & retail #banking trends in… https://t.co/T2H5xlqsB5 3 weeks ago
SunTec SunTec @SunTecGroup “Did you know that the first bank note was issued by Stockholm’s Banco in 1661?” Read the 5th Part of our 6-part bl… https://t.co/FeZDW3So01 4 weeks ago
SunTec SunTec @SunTecGroup SunTec is excited to announce our Partnership with Banking Industry Architecture Network(BIAN) consortium.Through t… https://t.co/xKvzQEyXl2 4 weeks ago