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What Financial Services firms can learn from Big-Tech customer experience

The move of Big Tech companies into the financial services sector brings both risk and benefits to consumers and banks alike. Technology firms such as Alibaba, Amazon, Facebook, Google and Apple have grown rapidly over the last two decades.

Three simple steps to modernise your legacy systems

The advent of technologies such as artificial intelligence (AI), machine learning and the internet of things (IoT) have transformed the way in which the world operates.

Videos

Nanda Kumar, CEO, SunTec, speaks at SunTec’s Xelerate Digital Core launch on Digital Transformation: Top of the priority list for CEOs today

At SunTec (www.suntecgroup.com), we work closely with enterprises across Financial Services, Digital Communication Services (DCS), & Travel in creating differentiated customer experience and to realize value for their stakeholders within the marketspace.

Whitepapers

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Legacy Transformation by Modernizing your Core System

Nearly 75% of core banking transformation projects fail, leaving only 25% of successful implementations – of which many come at a significant cost or time overrun. Modernizing core IT systems is a complicated transformation process that demands huge investments, money and resources.

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Digital Core: Enable end-to-end Agile Banking

Now that the fourth industrial revolution is afoot, digitalisation is business as usual for all organisations, including banks. To keep up with changing customer needs and behaviour, digital transformation projects are not only necessary, they are the first step in the journey of customer satisfaction.

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Customer-Centricity: Delivering innovative solutions centered on customer journeys

Innovative solutions centered on customer journeys the changing customer landscape challenges banks to refine their offerings around each customer with a high level of granularity, whilst transforming customer experience. But information silo…

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SunTec SunTec @SunTecGroup Constant Transformation is the new normal and reimagining your business for the transformation is critical, explain… https://t.co/dY3xXeIji0 2 days ago
SunTec SunTec @SunTecGroup “Embedd Customer Data & Analytics to enable journey monitoring, proactive servicing and smart intervention” -… https://t.co/SeRkgM4pB6 2 days ago
SunTec SunTec @SunTecGroup Driving the transformation and making banking joyful. @siewchoosoh, @dbsbank explains the importance of becoming d… https://t.co/1Fmyk5l2GO 2 days ago
SunTec SunTec @SunTecGroup SunTec August Viewpoint : Latest on personalization in #banking. Gain insights on how personalization can help bank… https://t.co/Paf2L5cKDd 2 days ago
SunTec SunTec @SunTecGroup Have you registered yet?Join us on 13th August to hear from @siewchoosoh - @dbsbank & @san_dutt - @awscloud on how… https://t.co/ovqdyXzQ8P 3 days ago
SunTec SunTec @SunTecGroup Are banks well-positioned for customer remediation?Read the article by @knkumar,CEO,SunTec on how #banks can be mor… https://t.co/r3l4ztGq3k 4 days ago
SunTec SunTec @SunTecGroup Listen to @its_amit_dua, President & Global Head - Client Facing Groups, SunTec on how #banks can make sure custome… https://t.co/epvg7yKSpD 1 week ago
SunTec SunTec @SunTecGroup Join us on August 13th to hear from @san_dutt, Head of Technology for South East Asia with @awscloud on how cloud c… https://t.co/O93rYI4Esh 1 week ago
SunTec SunTec @SunTecGroup Hear from Siew Choo Soh, MD & Head of Consumer Banking & Big Data Analytics Technology at @dbsbank Bank on technol… https://t.co/lS5zkH15CE 1 week ago
SunTec SunTec @SunTecGroup Plugging revenue leakage is of utmost importance to increase the efficiency of any business. Explore how SunTec ena… https://t.co/GtEJSHqTVI 2 weeks ago
SunTec SunTec @SunTecGroup You are invited! Register now for “Build the digital bank of tomorrow by transforming product experience” webinar o… https://t.co/uAgQP8PytS 2 weeks ago
SunTec SunTec @SunTecGroup Learn how we can help you create a customer-centric experience through hyper-personalized products, pricing & offer… https://t.co/lZIJtlsxVG 2 weeks ago