open banking

Open Banking – Creating a new revenue opportunity

APIs, open banking, platform banking, bank as a service- these are some of the buzzwords which are doing rounds in the financial services industry. Banks are under pressure to open up their doors to…

10 things to look for in an ideal pricing and revenue management solution

In a tough business climate of ever-evolving challenges, increasing customer value is key not only to growth, but to survival. For financial services firms, greater customer-centricity means creating innovative products and pricing strategies, capturing…

Customer-Centricity: Delivering innovative solutions centered on customer journeys

Innovative solutions centered on customer journeys the changing customer landscape challenges banks to refine their offerings around each customer with a high level of granularity, whilst transforming customer experience. But information silo…

Static Customer Segmentation – a thing of the past!

The BANK OF THE FUTURE will be all about the customer. Gone are the days when banks could create standard one-size-fits-all products and offers and expect the customer to …

Enhancing the Value of Core Banking Transformations

Core banking replacement is the single biggest project that banks undertake in terms of cost, time to execute and associated risks renewal/refresh/replacement of the core banking architectures is becoming unavoidable for a variety of reasons…

Experience Orchestration: Cater to the changing needs of your customers

In banking, customer service is too often seen as poor. Certainly, retail financial services trails a long way behind the market leaders in retail, hospitality, or telecom, when it comes to customer service poor customer service is a result of weak  knowledge of…

Me-to-Me: Mass Customisation Comes of Age

This white paper explores the emerging concept of Me-to-Me: Enabling customers to select exactly the services and products they want, when they want them and at a price they are willing to pay. It explains why now is the time for digital, financial and communication.

Offer Management What your customer wants

Offer management has become a key topic in the retail banking industry as institutions seek to abandon the traditional transaction-focused business model and differentiate themselves from the competitors by offering new products that better address their…

Regulatory Compliance and Banks : Key Challenges and Effective Solutions

Compliance is big business. The approximate amount of relief to customers from the Customer Finance Protection Bureau, enforcing customer protection laws, is a staggering $10.1 billion (2011-2014). This includes $2.6 billion in restitution…

revenue-management-and-business-assurance-1

Revenue Management and Business Assurance

In a tough business climate of ever-evolving challenges, increasing customer value is key not only to growth, but to survival for financial services firms, greater customer-centricity means creating innovative products and pricing strategies, capturing new…

Towards Customer Insights

Every bank understands the imperative need to get closer to its customers to increase retention and maintain a competitive edge. Banks are increasingly facing more challenges in their effort to be closer to their customers…