Digital Core Segment of One

The digital transformation of businesses has radically changed the way customers approach services. Customers are now used to personalized real-time experiences in many industries and have developed very high expectations:

Next-generation Product Management in an Ecosystem Age

The world of open banking has arrived, and it is transforming the fundamentals of financial services. Innovative financial technology startups (FinTechs) have entered the arena, with targeted propositions that…

Banks are the masters of their fates, but must choose a path

It has been seven short months since the Second Payment Services Directive (PSD2), the so-called Open Banking, came into force in the EU and the revolutionary changes promised ahead of this regulation remained precisely that: promises. Has Open Banking been blown out of proportion?

Demystifying Platformication

Customers have never been more fickle and less brand loyal than today. A single bad experience is enough to instantly lose a customer with social media enabling further damages to the company. More than ever in the digital age, brands need to deliver a fulfilling…

Advisory Fees and Billing – Addressing key issues identified by the SEC

The recent past has seen large asset management houses in the United States paying penalties running into millions of US dollars for a variety of billing and compliance errors. Earlier this year, on April 12, 2018, the Office of Compliance Inspections and Examinations (OCIE)…

GDPR and PSD2 – is it a contradiction in terms?

2018 is a year on unprecedented regulatory change for global banking. The introduction of PSD2 in January was closely followed by the EU General Data Protection Regulation (GDPR) on the 25th May. EU GDPR brings tremendous consequences on…

Three Principles U.S. Banks Must Adopt to Avoid Getting Left Behind

Once upon a time, that scenario seemed preposterous but not anymore. Disruptors are moving in and dinosaur banks may get left behind unless they move faster to adopt open banking standards, particularly in the U.S.

A Tale of Two Banks in the Open Banking world

Compliance to new regulations like PSD2, is not the only issue facing banks in early 2018. Every Financial Organisation is now sprinting to be compliant on the day of the deadline, however they should look further ahead and…

Platformication-the latest disruption in the food industry!!

Dec 2017 – One is every nine people in the world go hungry each day which come out to about 795 million people. On the other hand, 1.3 billion tons of food is wasted every year. Just a quarter of this 1.3 billion is enough to feed..

Open Banking- Paving way for API-based partner ecosystems to create value beyond traditional customer offerings

Oct 2017 – The first version of the European Union’s PSD payments regulation hit the globalbanking sector back in 2007. Its successor PSD2, comes into force on 13th January 2018. The intervening 11 years have seen more innovation in banking than…

June 2017 – The Internet era has had a significant impact on the telecoms industry, with increasing competition, declining revenue from traditional services, changing customer preferences and new business models. Customer expectations too have evolved significantly in this period, driven by the rise of the…

Becoming a DSP: a unique path to digital transformation

Reductive Fintech-Bank stories help no-one

June 2017 – ‘Fintech Start-Ups Put Banks Under Pressure’ – FT. ‘Fintech vs. Banks – Closing the Gap’ – IDC. ‘Fintech Vs Banks: The Battle Heats Up’ – Europe Business Review. Given these and many other headlines, there’s a clear perception out there that the relationship between the fast-emerging world of financial…

Young Bank

Can you become a “young” bank

June 2017 – The traditional banking institutions have been established for centuries. There is now a new breed of ‘young’ companies which are trying to get involved by supplying a customer focused mentality, moving away from the product focused mentality of their predecessors. Perhaps “young” isn’t the right word.

Fourth Industrial Revolution

The Fourth Industrial Revolution Will be Personal – part 2

June 2017 – This is the second article in our series on the Fourth Industrial Revolution. In this article we will be focusing on how Machine Learning will change businesses, increasing efficiency and the speed at which customers expect to receive services via a business digital platforms….

Banking on the API economy

June 2017 – Banks have to try harder. To be fair, they didn’t have to before 2008. Then came the Global Financial Crisis, causing the break-up of the Big Banks, and followed swiftly by the rise of agile Challenger Banks feasting on the consumer distrust. Banks realised they have to move fast to catch up to match customer experiences…

4.0 Industry Revolution

The Fourth Industrial Revolution Will be Personal

May 2017 – This is the first article in a three part series discussing the Fourth Industrial Revolution, how Machine Learning and humans can create a way to navigate through this revolution and what it means for banks. The first article will focus on how the Fourth Industrial Revolution is going to impact…

Delivering extreme customer experience in the Fake Data era

May 2017 – Customers demand better. Not a day goes by without a news headline which suggests consumers are getting a very bad deal from service providers. Poor servicing is compounded by the growth of false data appearing online, some human generated…

Client Interview: Maritime Bank, Vietnam

May 2017 – Maritime Joint Stock Commercial Bank (MSB) is recognized as one of Vietnam’s most innovative banks with a daring business strategy. Founded in 1991, the company has experienced major growth and development, particularly following its merger in 2015…

How organisations can make IoT and digital profitable

Feb 2017 – Peter Lewis coined the term “Internet of Things” (IoT) in 1985 to describe how a ubiquitous network of sensors connected to the Internet can deliver information about the physical world directly to enterprise systems without human intervention.

Re-Defining the Digital Blueprint with Industry

Feb 2017 – Beep Beep Beep… There goes my car reminding me about the closest petrol pump at the next exit to make sure I tank up before I run out of gas. How? The car sensors have scanned my navigation map and alerted me to fuel up to make it to my destination on time…

The five things to look for in digital enablement software

Feb 2017 – Over 3 billion people now have access to the internet, this is likely to increase dramatically over the next few years thanks to cheaper hardware, software and better internet access. Clearly, organisations need to keep up and stay in touch with their customers…