Delivering extreme customer experience in the Fake Data era

May 2017 – Customers demand better. Not a day goes by without a news headline which suggests consumers are getting a very bad deal from service providers. Poor servicing is compounded by the growth of false data appearing online, some human generated,…

Client Interview: Maritime Bank, Vietnam

May 2017 – Maritime Joint Stock Commercial Bank (MSB) is recognized as one of Vietnam’s most innovative banks with a daring business strategy. Founded in 1991, the company has experienced major growth and development, particularly…

How organisations can make IoT and digital profitable

Feb 2017 – Peter Lewis coined the term “Internet of Things” (IoT) in 1985 to describe how a ubiquitous network of sensors connected to the Internet can deliver information about the physical world directly to enterprise systems without human intervention.

From the Publisher’s Desk

Feb 2017 – Beep Beep Beep… There goes my car reminding me about the closest petrol pump at the next exit to make sure I tank up before I run out of gas. How? The car sensors have scanned my navigation map and alerted me to fuel up to make it to my destination on time…

The five things to look for in digital enablement software

Feb 2017 – Over 3 billion people now have access to the internet, this is likely to increase dramatically over the next few years thanks to cheaper hardware, software and better internet access. Clearly, organisations need to keep up and stay in touch with their customers…